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0333 034 2112

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Fuel Doctor

Fuel Doctor

North Wales – Chester – The Wirral

Privacy and Data Protection Notice — Fuel Doctor North Wales
Last Updated: 23 June 2025

Introduction

At Fuel Doctor North Wales, we take your privacy seriously. This notice explains how and why we collect, store, and use your personal information. It also outlines your rights under the General Data Protection Regulation (GDPR) and how you can contact us—or the Information Commissioner’s Office (ICO)—if you have any concerns.

Who Are We?

We are Fuel Doctor North Wales, the data controller for the information you provide. Our office is located at 55 Hooton Road, Willaston, Neston, CH64 1SG. You can reach us by phone at 0333 034 2112 or via email. Our company and ICO registration details are available upon request.

Why This Privacy Notice Exists

We want to be clear and transparent about what personal data we collect and how it’s used, so you can feel confident when sharing information with us. This privacy policy explains the lawful reasons we process your information and what you can expect in terms of data protection.

When Do We Collect Your Information?

We may gather personal data when you:

  • Make an enquiry or booking with us,

  • Interact with our technicians during a service call,

  • Visit our website or social media platforms,

  • Sign up for newsletters, updates, or promotional materials.

What Data We Collect and Why

We collect data to manage our services, fulfil contractual obligations, and maintain accurate financial and legal records. Data may also be processed to improve your customer experience or meet regulatory requirements.

We rely on the following legal bases for processing your information:

  • Contractual necessity – to carry out our services as agreed.

  • Consent – where you’ve given permission for specific uses (e.g., marketing).

  • Legal obligations – to meet legal requirements, such as financial reporting.

  • Legitimate interests – to operate our business effectively, with minimal impact on your privacy.

Types of Information We Collect

Information may include your:

  • Name, contact details, and vehicle information,

  • Payment details (via secure third-party providers),

  • IP address and browser type when using our website or app,

  • Preferences and engagement with our marketing or service communications.

Website and usage data are collected for analytical and performance purposes through services like Google Analytics. This helps us improve functionality and relevance but is anonymized and not stored alongside personal identifiers unless explicitly agreed.

We always ask for your consent to use cookies or track certain activity and allow you to manage your settings through your device or browser.

Sharing Your Data

Your information will only be shared:

  • With partners or third parties as necessary to deliver your service (e.g., payment processors),

  • When legally required (e.g., tax or law enforcement purposes),

  • With your explicit consent for purposes like marketing or feedback surveys.

How Long Do We Keep Your Information?

We retain transaction records for a minimum of seven years, in accordance with financial regulations. If you remain an active customer or contact us within three years, we may continue holding your data to manage that ongoing relationship. Otherwise, your information is only retained for as long as necessary for the original purpose it was collected.

Where Is Your Data Stored?

Your data may be processed or stored outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as relying on certified frameworks (e.g., EU-US Privacy Shield or equivalent contractual clauses) to ensure your data remains protected.

Your Rights

You have the right to:

  • Access the personal data we hold about you,

  • Request correction of inaccurate or incomplete information,

  • Object to or restrict certain types of processing,

  • Withdraw consent (where applicable),

  • Request deletion of your data (subject to legal obligations).

To exercise your rights, please contact us directly.

Complaints and Contact

If you have concerns about how your data is handled, you can contact us directly. If we are unable to resolve the matter, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk/concerns or by phone on 0303 123 1113.

Updates to This Notice

We may amend this Privacy Notice periodically. The latest version will always be published on our website. If changes significantly affect how we handle your data, we’ll inform you where appropriate.

For further information or assistance, please contact us via email or write to:
55 Hooton Road, Willaston, Neston, CH64 1SG